I received my order damaged, what do I do? Who do I contact?
We truly apologize for any issues you may encounter during your shopping experience and we want to help resolve any problems you may have. For damaged orders please use our "Contact Us" form to send us an e-mail or call us at 615.681.5675 within 5 business days of delivery and we will be more than happy to help you through this process.

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Can I change the shipping address once an order is placed?
No, please look over your order details carefully when you place your order as we are not responsible for mis-typed addresses.

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Do you offer gift certificates?
Yes. We offer electronic gift certificates in increments of $25, $50, $75, $100 and $150.

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Do you ship internationally?
Currently, we only ship to the United States and Canada.

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Do you ship over the weekend?
Yes. Our offices are open 7 days a week for order processing.

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Do you ship to post office boxes or APO address?
No. When ordering please provide a physical address for us to ship to. Orders with a P.O. box or APO address listed may experience delays as we would have to contact you regarding a physical address. If no return contact is made within 3 business days your order will be cancelled and refunded.

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Do your wicks contain lead?
No. Country Music Candles has never used lead wicks and we never will. Our wicks are 100% cotton.

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How do I create an account?
Please click on My Account in the navigation bar then Create An Account. After that simply follow the instructions provided.

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How do I use my coupon?
When viewing your cart simply type your coupon code into the Apply Coupon box and hit Submit. There is a limit of one coupon per order, and coupons MUST be used before confirming your order. We are not responsible for coupons not being entered at time of purchase. If you have any questions please contact us before submitting your order. Coupons cannot be redeemed after you have confirmed the order.

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How long will it take my order to arrive?
Orders received Monday through Friday normally ship in about 2-4 business days. Transit time via UPS or USPS varies from 2-3 business days east of the Mississippi to 3-5 business days in the central, midwestern and western regions of the United States.

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Is there any way to order discontinued candles & accessories?
Discontinued items are normally not found on our site, but limited quantities may occasionally be available in our clearance section. Some seasonal fragrances (fall/winter or spring/summer) that have been rotated out may become available again in the appropriate season of the year.

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May I choose a different carrier?
At this time orders are only shipped via UPS or USPS.

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What if an item is defective or arrives damaged?
Your complete satisfaction is our goal. If your product arrives damaged or is in any way defective please contact us via our "Contact Us" form online or call us at 615.681.5675. Your account will be credited or replacement product shipped promptly. Please retain the original packaging materials so that we can have the damaged merchandise shipped back to us.

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What if I've forgotten my password?
Please click on "Login" in the upper right-hand corner of the home page and simply follow the instructions provided at the bottom of the page.

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What is the difference between business and regular calendar days with respect to shipping?
Business days are Monday - Friday. Weekends and holidays are not considered business days.

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What is your guarantee of satisfaction?
Your complete satisfaction is our goal. If your product arrives damaged or is in any way defective please contact us via our "Contact Us" form online.

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What methods of shipping do you offer?
Standard shipping is via UPS ground. You may choose to pay additional charges for UPS 2nd Day or Next Day Air

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When will my order ship?
The majority of orders ship in 2 to 4 business days. UPS does not typically deliver on Sunday.

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I don't like the fragrance of the candles I ordered, can I return them?
Unfortunately we do not exchange candles based on personal fragrance preference. All sales are final unless there is a defect in the wick.

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What is the "Hot Zone" shipping schedule?
To prevent damage to your product caused by melting we have instituted a shipping schedule for the summer through early fall months based on the state you live in:
WA, OR, CA, NV, ID, MT, WY, UT, AZ, NM - These states ship on MONDAYS ONLY
CO, KS, OK, TX, LA - These states ship on MONDAYS & TUESDAYS ONLY
ND, SD, NE, MN, IA, MO, AR, WI, IL, MS, AL, GA, FL - These states ship MONDAY - WEDNESDAY
MI, IN, OH, PA, NY, VT, ME, NH, MA, RI, CT, NJ, DE, MD, WV, KY, TN, VA, NC, SC - These states ship MONDAY - THURSDAY

To ensure product does not sit over the weekend and increase the chances of melting WE DO NOT SHIP ON FRIDAYS.

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What is your policy on reselling?
All products listed on the Country Music Candle website are for PERSONAL USE ONLY. Any individual purchasing our items with the intent of reselling will be banned from our site. We reserve the right to refuse the purchase of any individual we suspect of reselling. Any intention of reselling candles must be authorized by contacting CMC.

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I used a freight forwarder and my shipment arrived damaged, what do I do?
CMC is only responsible for damages in transit to the Continental US only. Any damages arising from shipments outside the Continental US are the sole responsibility of the purchaser.

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